Virgin Active…..OMG!
Virgin Active…..OMG!
Just had a ridiculous experience, was on the phone for 1 HOUR to try and update my details! My ID was incorrect even though I took it into the gym months ago to correct it! they were even using an email address from 2018!!! No wonder I never got told about their massive data breach!
I thought POPI was meant to protect me and my information ???
andrewneil1973 Posted new comment November 9, 2022
That’s terrible! One of the POPI conditions (#5) concerns Data Quality…
Basically, organisations MUST keep personal information:
Accurate
Complete
Up to date
Looks like Virgin’s database isn’t complying well….
We’ll keep an eye on them!
HelloPopi Administrator Answered question November 2, 2022
Hi HelloPOPI, just wanted to give you an update on this! As a result of my complaints I got a very apologetic email from Virgin Active’s Information Officer, along with 3 FREE months membership for me and my family! WOW!!
It really does work! Thanks HelloPOPI for the help and advice XXXXX